At My Dog Nutrition, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be instances where a return is necessary, and we are here to assist you in such cases. Please take note of our return policy outlined below:
- Damaged or Incorrect Items:
If your item has arrived damaged or you have received the wrong item, please contact our customer service team immediately. We will work with you to arrange the necessary shipping arrangements for the return of the item. In such cases, we will cover the return shipping costs.
- Unwanted Items:
If you wish to return an unwanted item, please email our customer service team to initiate the return process within 14 days of delivery. Please note that unwanted items must be in their original packaging and unopened. Items that are not in their original packaging or have been opened may be refused for return.
- Return Shipping and Handling Fee:
For the return of unwanted items, the customer is responsible for arranging the return shipping. Additionally, a 20% handling fee will be deducted from the refund amount for unwanted items.
For further information or inquiries regarding our return policy, please contact us at firstname.lastname@example.org. Our dedicated customer service team will be happy to assist you.
Thank you for choosing My Dog Nutrition. We appreciate your understanding and cooperation.