Frequently Asked Questions |

I want to amend my order.

We would be happy to assist in any order amendment prior to dispatch. Please contact us directly at info@mydognutrition.co.uk

How do I subscribe to your automatic monthly payment scheme?

We are happy to assist in an automated service. Please see our shop page for further details or contact us directly.

My order has not arrived.

Please contact us directly with your order number.

My order has arrived damaged. What do I do?

Please refer to our shipping and returns procedure in the event of your order arriving damaged.

Customs are holding my order and asking for tax to be paid. What should I do?

It is the customer’s responsibility to make themselves aware of specific custom restriction and taxes.

Do you ship worldwide?

Yes. Customers should be aware of any specific custom restrictions and taxes regarding importing animal supplements into their preferred country.

How do I get the best out of your supplement Rejuvenate?

All our supplements will complement a healthy diet with the correct exercise regime for the age and condition of your dog. Please refer to our blog section for useful tips on health and conditioning.

How long does it take your products to start working?

Every dog is unique, so we are unable to offer fixed timeframes. However, we are confident that due to the quality of ingredients utilised, each dog’s nutrition can benefit from our supplements.

My dog is still a puppy. Can it use your supplements?

Please refer to label guidance with regards to age restrictions and feeding guidance.

My dog is on prescription medication. Can your supplements still be used?

All our supplements are 100% natural and can therefore can be used with most prescribed medication, but it’s always best to seek advice from your own vet.

My dog is fed twice a day. Should I feed the supplement with each meal?

Serving size recommendations are for a single day. They can either be given in one meal, or split between two.

How do I include your supplements in my dog’s diet?

Simply following serving size guide on the label and mix the required amount into your dog’s feed.

My dog eats a dry kibble-based diet. Can we still add your supplements?

Our supplements are designed to work with all diets.

Will your supplements work with a raw diet?

Our supplements are designed to work with all diets.

We use a variety of premium grade ingredients to get the very best nutritional balance into your dog. All our ingredients are 100% natural, organic, and where possible non-GMO. Please see the product label for further details.

Where are your supplements made?

All of our supplements are produced in British laboratories.

Faqs